Effective Date: January 22, 2025

Your Vet Direction ("YVD," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our website, mobile applications, chat agents, and related services (collectively, the "Services"). You agree to the practices described in this Privacy Policy by accessing or using our Services. If you disagree, please do not use the Services.

1. Information We Collect

1.1 Personal Information

We collect personal information you voluntarily provide when you:

  • Register an account
  • Use our Services (including chat agents and website tools)
  • Contact customer support
  • Participate in surveys or promotions

Personal information may include your name, email address, phone number, payment details, and pet-related data (e.g., breed, age, and health history).

1.2 Automatically Collected Information

When you interact with our Services, we may automatically collect:

  • Device information (e.g., IP address, browser type, operating system)
  • Usage data (e.g., pages visited, time spent on pages, clicks)
  • Location data (if enabled on your device)

1.3 Third-Party Sources

We may receive information about you from third parties, such as analytics providers, advertising networks, or social media platforms.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Personalize user experiences
  • Process transactions and send notifications
  • Respond to customer support inquiries
  • Analyze usage trends to enhance our offerings
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Companies that perform services on our behalf (e.g., payment processors, IT services).
  • Business Partners: With your consent, to offer additional services or products.
  • Legal Authorities: To comply with applicable laws or enforce our rights.
  • Third-Party Advertisers: Aggregated or anonymized data for advertising purposes.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no system can guarantee absolute security. Please safeguard your account credentials and report any suspicious activity to us immediately.

5. Cookies and Tracking Technologies

To enrich your online experience, we use cookies and similar technologies to display personalized content, advertising, and store preferences. A cookie is a small piece of data stored on your device. You can manage cookie preferences through your browser settings, though some features may not function correctly without them.

By continuing to use our Services without changing your settings, you agree to our use of cookies.

6. Links to External Sites

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review the privacy policies of these external sites before providing personal information.

7. Medical Disclaimer

The information provided through our Services, including on our website and via chat agents, is for informational purposes only and is not intended as medical advice. Always seek the advice of your veterinarian or other qualified pet health provider with any questions you may have regarding your pet's health or medical conditions. Do not disregard professional veterinary advice or delay seeking it because of something you read or heard on our platform.

8. Children's Privacy

Our Services are not intended for children under 13, and we do not knowingly collect information from them. If you believe we have inadvertently collected data from a child, please contact us to delete it.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Opt out of targeted advertising or marketing emails
  • Restrict or object to specific data processing activities
  • File a complaint with a regulatory authority

To exercise these rights, contact us via email.

10. Privacy Policy Changes

We may update this Privacy Policy from time to time. The "Effective Date" at the top will indicate the date this policy was updated. Your continued use of the Services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@yourvetdirection.com
  • Phone: TBD

Additional Terms

This Privacy Policy is part of the broader Terms of Use governing your access to and use of our Services. Please refer to our Terms of Use for more details.

Thank you for trusting Your Vet Box with your information. We are committed to protecting your privacy and enhancing your experience with our Services.